Traditional staff training sessions expect people to learn by listening to someone talk. These have been shown to have woeful transfer rates. Cognitive psychology research shows that learning is most effective when it is built on what people already know. We recognise what our participants bring with them; respecting and utilising their diverse experiences.
Our approach to learning can be summed up in three words: Engage. Participate. Activate.
Engage people in the learnings, let them participate in activities to practise new skills and behaviours, and support activation of these tools in the workplace.
We can’t claim that our approach is entirely new – it can actually be found in the ancient Chinese proverb: See and forget, hear and remember, do and understand.